October 12, 2026

This release brings more options for correcting invoices, improved payroll accuracy, scheduling reliability, and email reply routing. 
What’s New
Manage expenses in billing and payroll
Office staff can now manage expenses by type on a shift’s billing card. Expenses also export to iSolved payroll using the appropriate payroll code.
Correct invoices more easily
Invoices unlocked for corrections now show Reopened instead of Open, making them easier to identify.
Billing users can also add a negative adjustment to reverse part of an excessive write-off and correct an Overpaid invoice.
Sync older invoices to NetSuite
Use Sync existing invoices on the NetSuite Live sync page to sync invoices sent before your integration went live.
Review and submit invoices in bulk
For workspaces with bulk invoicing enabled, a new review page and Submit Invoices button support reviewing and submitting invoices together. This feature is controlled by a workspace setting and is off by default.
Send email replies to your team’s inbox
CareSwitch emails now come from Careswitch <yourfriends@paradigmseniors.com>. You can configure the reply address in Settings → Notifications so replies from payers and other recipients reach your team. This applies to all emails except login codes.
Fixes & Reliability
Recurring schedules: When a caregiver claims one open shift, the recurring schedule keeps its regular caregiver.
Archived shifts: Archiving a completed shift now removes its pay and recalculates overtime.
Canceled shifts: Canceling a shift without pay now preserves pay entries that were already approved or paid.
Overnight travel: Travel time is no longer duplicated for overnight shifts that cross payroll weeks.
Calendar status: Completed shifts now count as Worked as soon as they are completed.
Claims: Overlapping policies for the same payer and procedure code no longer split same-day visits across duplicate claims.
NetSuite sync: A half-cent rounding difference no longer prevents an invoice from syncing.
Client invoices: The Invoices tab now opens correctly for clients whose services use an older, unconfigured payer setup.
Payroll pages: Payroll run pages now load even when a line item has no recipient.
Tasks: Saving a task on a poor connection and then selecting Back no longer leads to a broken error page.
Chat: Chat actions have more time to complete and show clearer messages when they fail.
Scheduled reports: Scheduled reports that are no longer linked to an active item no longer clutter My artifacts.
Imports: Re-importing from WellSky or AxisCare now fills only missing values by default, helping preserve corrections your agency has already made.
Coverage calls: Coverage offer calls protect client details, let caregivers accept using their phone keypad, and end cleanly.
Access security: Improved sign-in code limits and workspace access checks. Looper queries and live blocks also respect each team member’s data permissions.